Chrysler to replace airbag sensors in 355,000 minivans
Automotive News
February 24, 2010 - 3:00 pm EST
DETROIT (Reuters) -- Chrysler Group LLC said it will replace a front airbag sensor in more than 355,500 minivans, starting in June.
The automaker's "safety improvement campaign" covers 355,562 of its 2005-2006 Chrysler Town & Country and Dodge Grand Caravan minivans, including 259,437 in the United States and 72,035 in Canada.
The move comes after Chrysler found one of the front airbag crash sensors could crack under some environmental conditions and allow water to enter the sensor, potentially causing the sensor to become inoperative.
The company, which is controlled by Fiat S.p.A., said it is not aware of any complaints, injuries or property damage related to this issue.
Chrysler said the campaign is different from a recall because should problems occur, the vehicles would still meet crash standards outlined by U.S. safety regulators.
"If the front crash sensors become inoperative, the driver is immediately alerted by illumination of the airbag warning light," Chrysler said in a document sent last week to the National Highway Traffic Safety Administration to notify the agency of its decision.
"Until the vehicle is repaired, the airbags may not provide the enhanced protection in the event of a crash," Chrysler said.
The voluntary safety action comes at a time when Toyota Motor Corp. faces heightened scrutiny over its handling of a series of safety problems that rocked its reputation and results.
Hyundai Motor Co. said on Tuesday it will recall 47,000 of its new Sonata sedans to fix faulty door latches.
Friday, February 26, 2010
Wednesday, February 24, 2010
2011 Hyundai Sonata Recalled
Hyundai to recall 2011 Sonata because of door glitch
Dealers informed of sales halt
Lindsay Chappell
Automotive News
February 24, 2010 - 12:01 am EST
UPDATED: 2/24/10 1:08 p.m. ET
Hyundai Motor America Inc. late Tuesday told regulators that front door-lock modules on some 2011 Sonatas can stick under some circumstances.
The Korean automaker planned to notify customers of a recall.
“Anything to do with door latches warrants a recall,” said Hyundai spokesman Miles Johnson in Fountain Valley, Calif.
Earlier Tuesday, Hyundai ordered a halt to sales of the 2011 Sonata after notifying dealers of the problem.
The recall will affect about 1,300 of the 2011 Sonata sedans built through Feb. 16 at Hyundai's plant in Alabama and sold to customers, plus 46,000 Sonata units produced through Dec. 6 in South Korea. The new model started to be sold from September 2009 in South Korea and this month in the United States.
It will notify South Korea's transport ministry and the U.S. National Highway Traffic Safety Administration this week of the decision to recall the cars in March.
The company said it received complaints from customers but no reports of accidents or injuries related to the model.
Quick resolution
With intense scrutiny bearing down on rival Toyota Motor Corp., Hyundai hopes to quickly resolve the product glitch on the recently released sedan.
The Sonata is Hyundai's biggest-volume vehicle, with 2009 sales of 120,028 cars. The 2011 model went on sale only two weeks ago. There are currently only about 5,000 cars in U.S. inventory, and about 1,300 have been sold, Johnson said .
It is unclear how many of those have the faulty locks.
Johnson said the malfunction occurs only in situations where front-seat passengers try to open their doors from the inside while simultaneously holding down the lock button. In that circumstance, the interior door handle will not return to its normal position, and passengers cannot fully close the door.
If they press the lock button again, the handle will correct itself and allow the door to function correctly.
Heightened sensitivity
He acknowledged that there is heightened sensitivity to product issues at the moment because of the headlines and congressional hearings surrounding Toyota's global recalls of 8.5 million vehicles over safety concerns since late last year.
The Sonata repair will consist of replacing the front door-lock mechanism. Johnson said the replacement parts will begin reaching dealerships tomorrow, and the stop-sale will be lifted as soon as repairs are made.
He said communications to NHTSA and to vehicle owners will begin this week.
Reuters contributed to this report.
Dealers informed of sales halt
Lindsay Chappell
Automotive News
February 24, 2010 - 12:01 am EST
UPDATED: 2/24/10 1:08 p.m. ET
Hyundai Motor America Inc. late Tuesday told regulators that front door-lock modules on some 2011 Sonatas can stick under some circumstances.
The Korean automaker planned to notify customers of a recall.
“Anything to do with door latches warrants a recall,” said Hyundai spokesman Miles Johnson in Fountain Valley, Calif.
Earlier Tuesday, Hyundai ordered a halt to sales of the 2011 Sonata after notifying dealers of the problem.
The recall will affect about 1,300 of the 2011 Sonata sedans built through Feb. 16 at Hyundai's plant in Alabama and sold to customers, plus 46,000 Sonata units produced through Dec. 6 in South Korea. The new model started to be sold from September 2009 in South Korea and this month in the United States.
It will notify South Korea's transport ministry and the U.S. National Highway Traffic Safety Administration this week of the decision to recall the cars in March.
The company said it received complaints from customers but no reports of accidents or injuries related to the model.
Quick resolution
With intense scrutiny bearing down on rival Toyota Motor Corp., Hyundai hopes to quickly resolve the product glitch on the recently released sedan.
The Sonata is Hyundai's biggest-volume vehicle, with 2009 sales of 120,028 cars. The 2011 model went on sale only two weeks ago. There are currently only about 5,000 cars in U.S. inventory, and about 1,300 have been sold, Johnson said .
It is unclear how many of those have the faulty locks.
Johnson said the malfunction occurs only in situations where front-seat passengers try to open their doors from the inside while simultaneously holding down the lock button. In that circumstance, the interior door handle will not return to its normal position, and passengers cannot fully close the door.
If they press the lock button again, the handle will correct itself and allow the door to function correctly.
Heightened sensitivity
He acknowledged that there is heightened sensitivity to product issues at the moment because of the headlines and congressional hearings surrounding Toyota's global recalls of 8.5 million vehicles over safety concerns since late last year.
The Sonata repair will consist of replacing the front door-lock mechanism. Johnson said the replacement parts will begin reaching dealerships tomorrow, and the stop-sale will be lifted as soon as repairs are made.
He said communications to NHTSA and to vehicle owners will begin this week.
Reuters contributed to this report.
Tuesday, February 23, 2010
Thursday, February 18, 2010
Toyota Has Problems With Corolla
FROM THE NATIONAL AUTOMOBILE DELAERS ASSOCIATION
Toyota Probes Corolla Steering, Considers Recall
Toyota is considering a recall of its hot-selling Corolla subcompact after complaints about power steering problems — another blow to the world's largest automaker already reeling from a string of recalls for safety troubles. ... in an alarming disclosure that could widen Toyota's recall crisis, the executive in charge of quality controls, Shinichi Sasaki, said Toyota was taking seriously the complaints about power-steering problems in the Corolla, the world's best-selling car. He said it was still uncertain if a Corolla recall would be necessary, but it is an option the automaker is considering. He didn't disclose model years or regions that could be affected and said there have been fewer than 100 complaints. Toyota sold nearly 1.3 million Corolla cars worldwide last year.
Toyota Probes Corolla Steering, Considers Recall
Toyota is considering a recall of its hot-selling Corolla subcompact after complaints about power steering problems — another blow to the world's largest automaker already reeling from a string of recalls for safety troubles. ... in an alarming disclosure that could widen Toyota's recall crisis, the executive in charge of quality controls, Shinichi Sasaki, said Toyota was taking seriously the complaints about power-steering problems in the Corolla, the world's best-selling car. He said it was still uncertain if a Corolla recall would be necessary, but it is an option the automaker is considering. He didn't disclose model years or regions that could be affected and said there have been fewer than 100 complaints. Toyota sold nearly 1.3 million Corolla cars worldwide last year.
Tuesday, February 16, 2010
Toyota recalls another 8,000 trucks - From Automotive News 2/12/2010
From Automotive News Article February 12, 2010
Toyota Motor Corp. will recall 8,000 Tacoma pickups due to possible cracks in a common drive shaft component that Ford Motor Co. and Nissan Motor Co. said posed no safety risk to their vehicles.
Toyota's decision to call back the 2010 model year trucks in the United States, which it announced on Friday, was the latest in a series of recalls that have hurt the automaker's sales and its reputation for quality.
The recall followed supplier Dana Holding Corp.'s report to U.S. safety regulators that 34,000 drive shaft parts it supplied to Toyota, Ford and Nissan could have cracks.
Dana said it was investigating the cause of the problem, and remedies would be specific to each vehicle on which the parts are used. It believed less than 2 percent of the parts shipped to the automakers had cracks.
Toyota dealers will get instructions on how to perform a 10-minute inspection to locate identification numbers, the automaker said in a statement. In some cases, the part may need to be replaced. Owners will begin receiving notices in mid-March.
Dana spokesman Chuck Hartlage said the issue was detected quickly. The supplier believes only a small percentage of affected vehicles have been sold.
The vehicles "will not experience a loss of control or present a safety risk even in the unlikely event the part should fail," Nissan spokesman Colin Price said in a statement.
Toyota said in a document obtained by Reuters that the all-wheel drive version of the 2010 Tacoma trucks may have a component containing cracks in the joint portion of the drive shaft due to an "improper manufacturing process control."
The cracks eventually could cause the drive shaft to separate and strike the road surface, potentially causing drivers to lose control of the vehicle, the document showed.
Toyota said in the document the pickups were built from mid-December to early February. It told the National Highway Traffic Safety Administration of its planned recall on Thursday and was not aware of any accidents caused by the defect.
Dana said it has told the agency about a crack in some ''yolks'' that transfer torque between the drive shaft tube and universal joint.
Toyota's latest move follows a string of recalls in recent months that cover more than 8.5 million vehicles globally due to the risk that a loose floor mat or a sticky accelerator pedal may lead to unintended acceleration, and to resolve a problem with regenerative braking on its Prius hybrid car.
The 2005-10 model year Tacomas were also involved in a safety recall last September for the risk of unintended acceleration, which Toyota said was linked to floor mats that can become lodged under the acceleration pedal.
Toyota sold about 112,000 Tacomas in the United States last year, down from nearly 145,000 in 2008.
Read more: http://www.autonews.com/apps/pbcs.dll/article?AID=/20100212/RETAIL05/100219948#ixzz0fjTecySi
Read more: http://www.autonews.com/apps/pbcs.dll/article?AID=/20100212/RETAIL05/100219948#ixzz0fjTTXT93
Toyota Motor Corp. will recall 8,000 Tacoma pickups due to possible cracks in a common drive shaft component that Ford Motor Co. and Nissan Motor Co. said posed no safety risk to their vehicles.
Toyota's decision to call back the 2010 model year trucks in the United States, which it announced on Friday, was the latest in a series of recalls that have hurt the automaker's sales and its reputation for quality.
The recall followed supplier Dana Holding Corp.'s report to U.S. safety regulators that 34,000 drive shaft parts it supplied to Toyota, Ford and Nissan could have cracks.
Dana said it was investigating the cause of the problem, and remedies would be specific to each vehicle on which the parts are used. It believed less than 2 percent of the parts shipped to the automakers had cracks.
Toyota dealers will get instructions on how to perform a 10-minute inspection to locate identification numbers, the automaker said in a statement. In some cases, the part may need to be replaced. Owners will begin receiving notices in mid-March.
Dana spokesman Chuck Hartlage said the issue was detected quickly. The supplier believes only a small percentage of affected vehicles have been sold.
The vehicles "will not experience a loss of control or present a safety risk even in the unlikely event the part should fail," Nissan spokesman Colin Price said in a statement.
Toyota said in a document obtained by Reuters that the all-wheel drive version of the 2010 Tacoma trucks may have a component containing cracks in the joint portion of the drive shaft due to an "improper manufacturing process control."
The cracks eventually could cause the drive shaft to separate and strike the road surface, potentially causing drivers to lose control of the vehicle, the document showed.
Toyota said in the document the pickups were built from mid-December to early February. It told the National Highway Traffic Safety Administration of its planned recall on Thursday and was not aware of any accidents caused by the defect.
Dana said it has told the agency about a crack in some ''yolks'' that transfer torque between the drive shaft tube and universal joint.
Toyota's latest move follows a string of recalls in recent months that cover more than 8.5 million vehicles globally due to the risk that a loose floor mat or a sticky accelerator pedal may lead to unintended acceleration, and to resolve a problem with regenerative braking on its Prius hybrid car.
The 2005-10 model year Tacomas were also involved in a safety recall last September for the risk of unintended acceleration, which Toyota said was linked to floor mats that can become lodged under the acceleration pedal.
Toyota sold about 112,000 Tacomas in the United States last year, down from nearly 145,000 in 2008.
Read more: http://www.autonews.com/apps/pbcs.dll/article?AID=/20100212/RETAIL05/100219948#ixzz0fjTecySi
Read more: http://www.autonews.com/apps/pbcs.dll/article?AID=/20100212/RETAIL05/100219948#ixzz0fjTTXT93
GM Announces Pricing on New Regal
BUICK ANNOUNCES PRICING FOR 2011 REGAL
Detroit – Buick announced pricing for the all-new 2011 Regal. Prices start at $26,995 for the premium CXL model, including a $750 destination charge. Regal’s CXL turbo model will start at $29,495, including a $750 destination charge.
Regal will initially be offered in premium CXL trim only, with additional trim levels to be offered in the 2012 model year. The well-equipped Regal CXL includes the following as standard or available equipment:
• Standard 2.4L Ecotec direct injected engine rated at an estimated 182 horsepower (136 kW)
• Available 2.0L Ecotec turbocharged and direct injected engine rated at an estimated 220 horsepower (164 kW) – available late-summer 2010
• Both engines have six-speed automatic transmission standard with Driver Shift Control (DSC)
• Estimated 30 mpg on the highway with the 2.4L and 29 mpg highway with the 2.0L turbo engine
• MacPherson strut front suspension and four-link independent rear suspension
• Class-exclusive Interactive Drive Control System is available with the 2.0L turbo, offering enhanced vehicle stability and greater driving safety, while also adapting the driving characteristics of the car to the driver’s preferences. The driver selects among three operating modes that adjust suspension, steering, throttle, transmission, and stability systems to personalize the driving experience.
• Four-wheel disc brakes with four-channel anti-lock braking system, brake assist and electronic parking brake
• Standard StabiliTrak stability control system and full-function traction control
• Standard dual-stage frontal air bags, side-curtain air bags and pedal-release system; and available rear-seat thorax air bags
• Available navigation system, Harman Kardon sound system, and internal flash drive (1GB)
• Standard 18-inch aluminum wheels (19-inch aluminum wheels come with available Interactive Drive Control on the 2.0L turbo)
• Standard 12-way power, leather and heated driver seat; leather and heated passenger front seat; Bluetooth for phone capability; i-Pod auxiliary jack and USB port; XM Satellite Radio and OnStar
“The Regal is the next chapter in Buick’s transformation and we’re excited to bring this Buick sport sedan to market,” said Craig Bierley, Buick Marketing Director. “The dynamic driving experience and intuitive, personal technologies offer customers a premium sport sedan for great value.” 2011 Regal pricing compares to the 2010 LaCrosse as follows:
Buick Trim Level 2011 Buick Regal 2010 Buick LaCrosse
(CX) Available 2012MY $26,995
(CXL) $26,995 $30,395
(CXL) with turbo $29,495 N/A
CXS N/A $33,765
Regal production for sale in the U.S. and Canada begins late Q1 2010 in Russelsheim, Germany, with vehicles expected to start arriving at dealerships in Q2 2010. North American production will begin at the Oshawa Car Assembly plant beginning in Q1 2011.
About Buick
Buick is in the midst of a transformation that started with the Enclave luxury crossover and continues with the completely redesigned LaCrosse luxury sedan and Regal sport sedan. Buick is emerging as a modern, premium brand with vehicles characterized by sculpted designs, personal technologies, luxurious interiors and responsive performance. Future new sedans and crossovers are planned and will continue to expand Buick's portfolio both in North America and China. More information can be found at www.buick.com
Detroit – Buick announced pricing for the all-new 2011 Regal. Prices start at $26,995 for the premium CXL model, including a $750 destination charge. Regal’s CXL turbo model will start at $29,495, including a $750 destination charge.
Regal will initially be offered in premium CXL trim only, with additional trim levels to be offered in the 2012 model year. The well-equipped Regal CXL includes the following as standard or available equipment:
• Standard 2.4L Ecotec direct injected engine rated at an estimated 182 horsepower (136 kW)
• Available 2.0L Ecotec turbocharged and direct injected engine rated at an estimated 220 horsepower (164 kW) – available late-summer 2010
• Both engines have six-speed automatic transmission standard with Driver Shift Control (DSC)
• Estimated 30 mpg on the highway with the 2.4L and 29 mpg highway with the 2.0L turbo engine
• MacPherson strut front suspension and four-link independent rear suspension
• Class-exclusive Interactive Drive Control System is available with the 2.0L turbo, offering enhanced vehicle stability and greater driving safety, while also adapting the driving characteristics of the car to the driver’s preferences. The driver selects among three operating modes that adjust suspension, steering, throttle, transmission, and stability systems to personalize the driving experience.
• Four-wheel disc brakes with four-channel anti-lock braking system, brake assist and electronic parking brake
• Standard StabiliTrak stability control system and full-function traction control
• Standard dual-stage frontal air bags, side-curtain air bags and pedal-release system; and available rear-seat thorax air bags
• Available navigation system, Harman Kardon sound system, and internal flash drive (1GB)
• Standard 18-inch aluminum wheels (19-inch aluminum wheels come with available Interactive Drive Control on the 2.0L turbo)
• Standard 12-way power, leather and heated driver seat; leather and heated passenger front seat; Bluetooth for phone capability; i-Pod auxiliary jack and USB port; XM Satellite Radio and OnStar
“The Regal is the next chapter in Buick’s transformation and we’re excited to bring this Buick sport sedan to market,” said Craig Bierley, Buick Marketing Director. “The dynamic driving experience and intuitive, personal technologies offer customers a premium sport sedan for great value.” 2011 Regal pricing compares to the 2010 LaCrosse as follows:
Buick Trim Level 2011 Buick Regal 2010 Buick LaCrosse
(CX) Available 2012MY $26,995
(CXL) $26,995 $30,395
(CXL) with turbo $29,495 N/A
CXS N/A $33,765
Regal production for sale in the U.S. and Canada begins late Q1 2010 in Russelsheim, Germany, with vehicles expected to start arriving at dealerships in Q2 2010. North American production will begin at the Oshawa Car Assembly plant beginning in Q1 2011.
About Buick
Buick is in the midst of a transformation that started with the Enclave luxury crossover and continues with the completely redesigned LaCrosse luxury sedan and Regal sport sedan. Buick is emerging as a modern, premium brand with vehicles characterized by sculpted designs, personal technologies, luxurious interiors and responsive performance. Future new sedans and crossovers are planned and will continue to expand Buick's portfolio both in North America and China. More information can be found at www.buick.com
Monday, February 15, 2010
Alexandria Attorney files suit against Toyota on Behalf of Dealers and Auction Companies
Lawsuit Filed on Behalf of Auto Dealers and Auction Companies by Neblett, Beard & Arsenault and Davis, Bethune & Jones
JEFFERSON CITY, Mo.--(BUSINESS WIRE)--Auto dealers and auction companies are bearing the financial brunt of Toyota’s recent recalls and Stop Sales Order and deserve to be compensated for the extra costs they are incurring, according to a class action lawsuit (2:10-cv-04025-NKL ) filed in Missouri federal court on Friday.
“Class actions allow small businesses to come together and take on a corporate Goliath like Toyota”
The lawsuit, filed by Shawn Foster of Davis, Bethune and Jones in Kansas City, Missouri and J.R. Whaley of Neblett Beard and Arsenault in Louisiana, details the financial pain that holding excess and unsellable inventory causes automotive dealers generally. The lawsuit then specifies the financial strain that the recent recalls and Stop Sales Order have caused the automotive sales industry.
The lawsuit also claims that Toyota knew over a year before the recent Stop Sales Order that its gas pedals were defective. The lawsuit claims that Toyota hid that information from the automotive sales industry and instead blamed bulky floor mats for the sudden acceleration problems plaguing the auto maker. That delay, according to the lawsuit, caused automotive dealers and auction companies to buy vehicles they cannot now sell and forces those businesses to carry costs to hold this currently unsellable inventory.
“Most used car dealerships are small businesses that really cannot afford to hold excess inventory, particularly in these tough economic times. This lawsuit seeks some reimbursement for the costs these dealers are incurring because of Toyota’s actions,” said Shawn Foster. The lawsuit seeks class action status on behalf of all automotive dealers and auction companies but specifically excludes licensed Toyota dealers. “Class actions allow small businesses to come together and take on a corporate Goliath like Toyota,” J. R. Whaley explained. “Class actions are oftentimes the most affordable way to prosecute claims like this.”
The lawsuit is pending in the federal court in Jefferson City, Missouri and is entitled Jerry Baker Auto Sales, LLC v. Toyota Motor Sales, U.S.A., Inc. et al. The docket number is 2:10-cv-04025-NKL.
JEFFERSON CITY, Mo.--(BUSINESS WIRE)--Auto dealers and auction companies are bearing the financial brunt of Toyota’s recent recalls and Stop Sales Order and deserve to be compensated for the extra costs they are incurring, according to a class action lawsuit (2:10-cv-04025-NKL ) filed in Missouri federal court on Friday.
“Class actions allow small businesses to come together and take on a corporate Goliath like Toyota”
The lawsuit, filed by Shawn Foster of Davis, Bethune and Jones in Kansas City, Missouri and J.R. Whaley of Neblett Beard and Arsenault in Louisiana, details the financial pain that holding excess and unsellable inventory causes automotive dealers generally. The lawsuit then specifies the financial strain that the recent recalls and Stop Sales Order have caused the automotive sales industry.
The lawsuit also claims that Toyota knew over a year before the recent Stop Sales Order that its gas pedals were defective. The lawsuit claims that Toyota hid that information from the automotive sales industry and instead blamed bulky floor mats for the sudden acceleration problems plaguing the auto maker. That delay, according to the lawsuit, caused automotive dealers and auction companies to buy vehicles they cannot now sell and forces those businesses to carry costs to hold this currently unsellable inventory.
“Most used car dealerships are small businesses that really cannot afford to hold excess inventory, particularly in these tough economic times. This lawsuit seeks some reimbursement for the costs these dealers are incurring because of Toyota’s actions,” said Shawn Foster. The lawsuit seeks class action status on behalf of all automotive dealers and auction companies but specifically excludes licensed Toyota dealers. “Class actions allow small businesses to come together and take on a corporate Goliath like Toyota,” J. R. Whaley explained. “Class actions are oftentimes the most affordable way to prosecute claims like this.”
The lawsuit is pending in the federal court in Jefferson City, Missouri and is entitled Jerry Baker Auto Sales, LLC v. Toyota Motor Sales, U.S.A., Inc. et al. The docket number is 2:10-cv-04025-NKL.
Monday, February 1, 2010
Honda Recall cars - Article From Automotive News
AS A PUBLIC SERVICE TO OUR CUSTOMERS, RECALL NOTICES WILL BE PRINTED ON THIS BLOG. FOR INFORMATION ABOUT A PARTICULAR RECALL OR TO DETERMINE IF YOUR VEHICLE IS AFFECTED, CONTACT A LOCAL DEALER.
BELOW IS AN ARTICLE FROM AUTOMOTIVE NEWS ABOUT A HONDA RECALL.
Automotive News
January 29, 2010 - 6:01 am EST
UPDATED: 1/29/10 4:45 p.m. ET
TOKYO (Reuters) -- Honda Motor Co. recalled 646,000 of its Fit/Jazz and City automobiles globally over a faulty window switch after a child died when fire broke out in a car last year.
The recall includes 141,084 vehicles in the United States and covers the models sold in North America, South America, Europe, South Africa and Asia, but not Japan, a spokeswoman said. The Fit is Honda's best-selling model in Japan. The U.S. recall covers Fits from model years 2007 and 2008, Honda spokeswoman Christina Ra said.
Earlier this week, Toyota Motor Corp. announced it would extend to Europe and China a recall of millions of vehicles due to faulty accelerator pedals and floor mats. Honda said the recall was to fix a defective master switch, which could cause water to enter the power window switch and in some cases cause a fire.
There were three reported cases of fires due to the defect, two in the United States and one in South Africa, the spokeswoman said. A spokesman for Honda in Britain said the company had recalled all 2002-2008 year model Jazz units in South Africa and will recall 172,000 units in Britain after a fire broke out in one last year, killing a toddler. Honda said on its Web site it would "inspect and modify driver door power-window switches that may, in some cases, short circuit as a result of water intrusion".
"There has been a recall to do with a window switch and 172,000 cars will be affected by the recall in the UK," a Honda UK spokesman told Reuters today. "The recall will start towards the end of February. Now we will start talking to customers and dealers as to how we set up that recall." Honda UK said that water was entering the drivers' window of its Jazz model and reaching a master power switch, potentially causing the switch to over heat and "potentially cause fire".
"At the recall a waterproof skirt will be fitted to the window to avoid any damage," the spokesman added.
Honda's Jazz was its best-selling brand in South Africa in December, selling 352 units during the month.
BELOW IS AN ARTICLE FROM AUTOMOTIVE NEWS ABOUT A HONDA RECALL.
Automotive News
January 29, 2010 - 6:01 am EST
UPDATED: 1/29/10 4:45 p.m. ET
TOKYO (Reuters) -- Honda Motor Co. recalled 646,000 of its Fit/Jazz and City automobiles globally over a faulty window switch after a child died when fire broke out in a car last year.
The recall includes 141,084 vehicles in the United States and covers the models sold in North America, South America, Europe, South Africa and Asia, but not Japan, a spokeswoman said. The Fit is Honda's best-selling model in Japan. The U.S. recall covers Fits from model years 2007 and 2008, Honda spokeswoman Christina Ra said.
Earlier this week, Toyota Motor Corp. announced it would extend to Europe and China a recall of millions of vehicles due to faulty accelerator pedals and floor mats. Honda said the recall was to fix a defective master switch, which could cause water to enter the power window switch and in some cases cause a fire.
There were three reported cases of fires due to the defect, two in the United States and one in South Africa, the spokeswoman said. A spokesman for Honda in Britain said the company had recalled all 2002-2008 year model Jazz units in South Africa and will recall 172,000 units in Britain after a fire broke out in one last year, killing a toddler. Honda said on its Web site it would "inspect and modify driver door power-window switches that may, in some cases, short circuit as a result of water intrusion".
"There has been a recall to do with a window switch and 172,000 cars will be affected by the recall in the UK," a Honda UK spokesman told Reuters today. "The recall will start towards the end of February. Now we will start talking to customers and dealers as to how we set up that recall." Honda UK said that water was entering the drivers' window of its Jazz model and reaching a master power switch, potentially causing the switch to over heat and "potentially cause fire".
"At the recall a waterproof skirt will be fitted to the window to avoid any damage," the spokesman added.
Honda's Jazz was its best-selling brand in South Africa in December, selling 352 units during the month.
Wednesday, January 27, 2010
Toyota Troubles
Toyota suspends sales of 8 models in recall -
FROM: AUTOMOTIVE NEWS
Kathy Jackson
Automotive News
January 26, 2010 - 6:27 pm EST
LOS ANGELES – Toyota Motor Sales U.S.A. is suspending the sales of the eight vehicles that it recalled last week for sticking accelerator pedals.
Toyota last week recalled 2.3 million vehicles, citing a problem caused by a pedal mechanism. Pedals jammed by floormats were the focus in the 4.2 million Toyota and Lexus vehicles that Toyota recalled last fall for unintended acceleration.
“Helping ensure the safety of our customers and restoring confidence in Toyota are very important to our company,” Toyota Division General Manager Bob Carter said in a statement. “This action is necessary until a remedy is finalized.”
Production will be halted for the week of Feb. 1 at plants that make the eight models involved in the recall. Two are in Indiana, with one each in Texas, Kentucky and Canada.
The affected vehicles are the 2009-10 RAV4, Corolla and Matrix; 2005-10 Avalon; 2007-10 Camry; 2010 Highlander, 2007-10 Tundra and 2008-10 Sequoia.
Reuters contributed to this report.
Monday, January 25, 2010
PLan For Success in 2010
By: Lawrence S. Searcy, Jr.
I had the pleasure recently of listening to Rapides Parish Sheriff Chuck Wagner give a speech to a group of sales professionals about his first two years in office. He emphasized his business background and how his training in business planning helped him transition into his leadership role at the Sheriff’s department. When Sheriff Wagner was elected, the sheriff’s office did not have a written business plan. One of his first tasks was to assess the department’s needs and then write a business plan to address those needs. He used his professional sales experience to set measurable goals for his department. He then measured his successes and failures throughout the year according to the benchmarks that he set. Finally, at the end of the year, he reviewed the plan for the past year and proposed a new one for the coming year.
Every business, regardless of whether it is a governmental agency, private enterprise or non-profit organization, needs to follow the fundamental rule that Sheriff Wagner adopted. Make a plan. Follow the plan. Measure the success and failure according to the plan, and modify the plan as needed.
Make a plan:
Write your plan down. An unwritten plan is no plan at all.
When I was practicing law, I was measured by the number of billable hours that I billed to clients each month and for the year. In the car business, we measure monthly vehicle sales, repair orders written for service and parts sales. Regardless of what is being measured, the fundamentals are the same. You must know what measurements are critical to your success and how you plan to achieve the goals. The only way to do this is to write it down as a constant reminder.
By now, your 2010 business plan should already be in place. If not, it is not too late to start. Begin by looking at the past year, examining the past and current economic environment and setting realistic goals for success based on those observations. While the goal should be achievable, it should not be easy. Objectives should be set for short and long measurement. Start first with weekly and monthly benchmarks. Compare these at the end of each month to determine if you are on track for yearly goals. If not, then modify the plan as needed to reach new and achievable goals.
Follow the Plan:
Your plan is a long-term projection measured in short-term segments. While it can be modified, the fundamentals should be followed throughout the year. Think of your strategic plan like a roadmap. While you may use different roads to get to a final destination, the result is always the same – you arrive at the destination. When analyzing your plan throughout the year, it is ok to modify the way you get to the final result but the original outcome should remain the same. The final outcome should only be changed when it is clear that the original forecast is impossible to achieve. When that becomes necessary, amend the plan by re-forecasting for the remainder of the year. Do the same thing you did in the beginning of the year by setting realistic estimates you can achieve by the end of the year.
Measure success, failure and modify:
A business plan means nothing if the results are not measured. Again, like a roadmap, you cannot know where you are going without knowing where you are during the journey. Every day, week, and month, all measurements need to be reviewed to determine if the plan is on target. In many cases the plan may need to be modified because the goals are either too easy or unrealistic. If success comes too easily, then the original goals were not challenging enough and they need to be strengthened. If your numbers fall short, then the original expectation may not have been based on realistic economic conditions and should be scaled back.
Forecast for success and write a plan to meet your goals. Do this and 2010 will be a successful and profitable year.
I had the pleasure recently of listening to Rapides Parish Sheriff Chuck Wagner give a speech to a group of sales professionals about his first two years in office. He emphasized his business background and how his training in business planning helped him transition into his leadership role at the Sheriff’s department. When Sheriff Wagner was elected, the sheriff’s office did not have a written business plan. One of his first tasks was to assess the department’s needs and then write a business plan to address those needs. He used his professional sales experience to set measurable goals for his department. He then measured his successes and failures throughout the year according to the benchmarks that he set. Finally, at the end of the year, he reviewed the plan for the past year and proposed a new one for the coming year.
Every business, regardless of whether it is a governmental agency, private enterprise or non-profit organization, needs to follow the fundamental rule that Sheriff Wagner adopted. Make a plan. Follow the plan. Measure the success and failure according to the plan, and modify the plan as needed.
Make a plan:
Write your plan down. An unwritten plan is no plan at all.
When I was practicing law, I was measured by the number of billable hours that I billed to clients each month and for the year. In the car business, we measure monthly vehicle sales, repair orders written for service and parts sales. Regardless of what is being measured, the fundamentals are the same. You must know what measurements are critical to your success and how you plan to achieve the goals. The only way to do this is to write it down as a constant reminder.
By now, your 2010 business plan should already be in place. If not, it is not too late to start. Begin by looking at the past year, examining the past and current economic environment and setting realistic goals for success based on those observations. While the goal should be achievable, it should not be easy. Objectives should be set for short and long measurement. Start first with weekly and monthly benchmarks. Compare these at the end of each month to determine if you are on track for yearly goals. If not, then modify the plan as needed to reach new and achievable goals.
Follow the Plan:
Your plan is a long-term projection measured in short-term segments. While it can be modified, the fundamentals should be followed throughout the year. Think of your strategic plan like a roadmap. While you may use different roads to get to a final destination, the result is always the same – you arrive at the destination. When analyzing your plan throughout the year, it is ok to modify the way you get to the final result but the original outcome should remain the same. The final outcome should only be changed when it is clear that the original forecast is impossible to achieve. When that becomes necessary, amend the plan by re-forecasting for the remainder of the year. Do the same thing you did in the beginning of the year by setting realistic estimates you can achieve by the end of the year.
Measure success, failure and modify:
A business plan means nothing if the results are not measured. Again, like a roadmap, you cannot know where you are going without knowing where you are during the journey. Every day, week, and month, all measurements need to be reviewed to determine if the plan is on target. In many cases the plan may need to be modified because the goals are either too easy or unrealistic. If success comes too easily, then the original goals were not challenging enough and they need to be strengthened. If your numbers fall short, then the original expectation may not have been based on realistic economic conditions and should be scaled back.
Forecast for success and write a plan to meet your goals. Do this and 2010 will be a successful and profitable year.
Monday, January 18, 2010
Proper Alignment
By: Tim Nortier
Service Manager, Walker Automotive
As part of our continuous efforts to improve our service, Walker Automotive has recently invested in a significant upgrade to our alignment equipment. This new HUNTER WinAlignment equipment and software exceeds the requirements of all major Original Equipment Manufacturers (OEM), including Mercedes-Benz, BMW, Mitsubishi and General Motors vehicles. Further, as an authorized dealer for Mercedes-Benz and BMW, only Walker Automotive has access to the customized software required for proper wheel alignment of all BMW and Mercedes-Benz vehicles.
Out of alignment conditions occur when vehicle suspension and steering systems are not operating at their desired angles. On an older vehicle this condition is most often caused by wear of suspension components (shocks, struts, springs, ball joints, etc.) Out of alignment can also be the result of impact with a pothole or curb, or a change in vehicle ride height (lowered or raised) on any vehicle, regardless of age.
Reduced Tire Wear:
Incorrect alignment settings will usually result in more rapid tire wear. Alignment should be checked whenever new tires or suspension components are installed, anytime unusual tire wear patterns appear and after the vehicle has encountered a major road hazard or curb impact. Over the years, a properly aligned vehicle can add thousands of miles to tire life.
Think of it this way - Research indicates the average vehicle is driven about 12,000 miles per year. A vehicle with toe alignment just 0.34 degrees (or just 0.17 inches) out of specification has dragged its tires sideways for more than 68 miles by the end of the year!
Better Gas Mileage:
Gas mileage increases as rolling resistance decreases. Proper alignment sets all four wheels parallel to the road surface, which, along with proper tire inflation, reduces rolling resistance.
Improved Handling:
Does your vehicle pull to one side? Does the steering wheel vibrate? Do you constantly have to move the steering wheel to keep your vehicle traveling straight ahead? Many handling problems can be corrected by an alignment. With all the system components aligned correctly, road shock is more evenly distributed for a smoother ride.
Safer Driving:
A suspension system inspection is part of our alignment procedure. This allows us to spot worn parts before they cause costly problems. Remember, maintenance is always less expensive than repair.
How often should I have my vehicle aligned?
Follow the manufacturer’s recommendation as noted in your owner’s manual, but as a general rule, have your vehicle’s tires rotated at least every 10,000 miles and alignment checked at least once per year.
Service Manager, Walker Automotive
As part of our continuous efforts to improve our service, Walker Automotive has recently invested in a significant upgrade to our alignment equipment. This new HUNTER WinAlignment equipment and software exceeds the requirements of all major Original Equipment Manufacturers (OEM), including Mercedes-Benz, BMW, Mitsubishi and General Motors vehicles. Further, as an authorized dealer for Mercedes-Benz and BMW, only Walker Automotive has access to the customized software required for proper wheel alignment of all BMW and Mercedes-Benz vehicles.
Out of alignment conditions occur when vehicle suspension and steering systems are not operating at their desired angles. On an older vehicle this condition is most often caused by wear of suspension components (shocks, struts, springs, ball joints, etc.) Out of alignment can also be the result of impact with a pothole or curb, or a change in vehicle ride height (lowered or raised) on any vehicle, regardless of age.
Reduced Tire Wear:
Incorrect alignment settings will usually result in more rapid tire wear. Alignment should be checked whenever new tires or suspension components are installed, anytime unusual tire wear patterns appear and after the vehicle has encountered a major road hazard or curb impact. Over the years, a properly aligned vehicle can add thousands of miles to tire life.
Think of it this way - Research indicates the average vehicle is driven about 12,000 miles per year. A vehicle with toe alignment just 0.34 degrees (or just 0.17 inches) out of specification has dragged its tires sideways for more than 68 miles by the end of the year!
Better Gas Mileage:
Gas mileage increases as rolling resistance decreases. Proper alignment sets all four wheels parallel to the road surface, which, along with proper tire inflation, reduces rolling resistance.
Improved Handling:
Does your vehicle pull to one side? Does the steering wheel vibrate? Do you constantly have to move the steering wheel to keep your vehicle traveling straight ahead? Many handling problems can be corrected by an alignment. With all the system components aligned correctly, road shock is more evenly distributed for a smoother ride.
Safer Driving:
A suspension system inspection is part of our alignment procedure. This allows us to spot worn parts before they cause costly problems. Remember, maintenance is always less expensive than repair.
How often should I have my vehicle aligned?
Follow the manufacturer’s recommendation as noted in your owner’s manual, but as a general rule, have your vehicle’s tires rotated at least every 10,000 miles and alignment checked at least once per year.
Wednesday, January 13, 2010
Walker Supports Susan G. Komen For The Cure in Alexandria
By: Lawrence S. Searcy, Jr.
Walker Automotive is excited to be a part of the newest expansion chapter of the Susan G. Komen for the Cure organization. The Northeast-Central Louisiana Chapter of Susan G. Komen For The Cure® announced recently its expansion into the Central Louisiana community. The affiliate expansion will add the parishes of Vernon, Rapides, Grant, Avoyelles, LaSalle, Catahoula, and Concordia parishes. The expansion was officially announced at a celebration on January 5, 2010, at the River Oaks Arts Center in Downtown Alexandria.
More than twenty-five years ago, Susan G. Komen for the Cure started the breast cancer movement. Susan G. Komen for the Cure is the global leader in the fight against breast cancer through the funding of innovative research and community-based health programs. Collectively, the local Komen affiliates are dedicated to ending breast cancer forever by empowering people, ensuring quality care for all and energizing science to find cures.
As part of the local expansion, Alexandria will host Susan G. Komen Race for the Cure® event September 18, 2010. The race series helps raise money for local communities to put back into finding a cure and helping breast cancer patients locally. This year, CHRISTUS St. Frances Cabrini Hospital is proud to be the Presenting Sponsor of the race.
Around the world local races raise money for local communities’ initiatives to help fight and cure breast cancer. Participants can run or walk the 5K route or even Sleep In for the Cure®. There is also a special race and activities for kids 12 and under.
Up to 75 percent of the money raised by the Alexandria Susan G. Komen Race for the Cure stays in the Central Louisiana area to fund screening, treatment and education programs. The remaining dollars support the national Komen initiatives. For more information or to volunteer, contact Lawrence S. Searcy, Jr. at 318-445-6421.
Walker Automotive is excited to be a part of the newest expansion chapter of the Susan G. Komen for the Cure organization. The Northeast-Central Louisiana Chapter of Susan G. Komen For The Cure® announced recently its expansion into the Central Louisiana community. The affiliate expansion will add the parishes of Vernon, Rapides, Grant, Avoyelles, LaSalle, Catahoula, and Concordia parishes. The expansion was officially announced at a celebration on January 5, 2010, at the River Oaks Arts Center in Downtown Alexandria.
More than twenty-five years ago, Susan G. Komen for the Cure started the breast cancer movement. Susan G. Komen for the Cure is the global leader in the fight against breast cancer through the funding of innovative research and community-based health programs. Collectively, the local Komen affiliates are dedicated to ending breast cancer forever by empowering people, ensuring quality care for all and energizing science to find cures.
As part of the local expansion, Alexandria will host Susan G. Komen Race for the Cure® event September 18, 2010. The race series helps raise money for local communities to put back into finding a cure and helping breast cancer patients locally. This year, CHRISTUS St. Frances Cabrini Hospital is proud to be the Presenting Sponsor of the race.
Around the world local races raise money for local communities’ initiatives to help fight and cure breast cancer. Participants can run or walk the 5K route or even Sleep In for the Cure®. There is also a special race and activities for kids 12 and under.
Up to 75 percent of the money raised by the Alexandria Susan G. Komen Race for the Cure stays in the Central Louisiana area to fund screening, treatment and education programs. The remaining dollars support the national Komen initiatives. For more information or to volunteer, contact Lawrence S. Searcy, Jr. at 318-445-6421.
Wednesday, December 23, 2009
WHERE ARE YOU POSITIONED IN THE WORLD OF SOCIAL MEDIA
A recent newspaper article stated that more than 28 million people in the U.S. use a Blackberry device. An additional 78 million are using an Iphone or Itouch to make calls and wirelessly connect to the internet. Add to that all of the other mobile internet devices in use around the country, and pretty soon it’s easy to realize that the general public is only satisfied by receiving instant, up-to-date and relevant information. Mobile users are accessing the internet with these devices to instantly find your company, research your products and comment on the level of service received at your business. All of this is done instantly and with the simple push of a button. Once the message is sent, it cannot be retrieved and it exists in cyberspace without input unless you intercept it and control the message.
As we end 2009 and move forward into 2010, the most important thing a business can do is examine its position on the web and in social media. Social media and instant communications are now revolutionizing the way Americans comment on their experience with a company. Customers now post comments by instant message, on Facebook, blogs, Linkedin and a host of other sites. As a business owner or manager, you must be aware of what is being said about you and your company by your customers.
Businesses need to be aware of communication trends and how they potentially affect your business. Smart phones have maps showing your address, real pictures of your location, access to blogs and social media. The result is that customers utilize these tools to instantly communicate with their friends and colleagues about the level of service received at your business. The message and responses are instant as is the potential impact on your business. These sites provide a voice to millions to speak honestly and openly on all matters of customer experience. The scary thing is that customers may be having a positive or negative conversation with hundreds of friends via social networking while still shopping at your business. Even more problematic is if you do not even know that the conversation is occurring.
The trick for the business owner is to be a part of the conversation. Whether it is positive or negative, businesses need to engage and try to control the messages that are out on the internet by monitoring what is being said on these sites. If the message is negative, control the potential outcome by offering a solution or response. If the message is positive, pass it on and use it as testimonial advertising. Use social media tools and websites to get your own personal message out about your business, community activities and your products.
Businesses need to have a blog, a Facebook account, and a presence on other social networking sites. Content must be fresh and relevant. This means adding content constantly. Information that is hours, weeks or months old is irrelevant to today’s consumer. If the information is stale, customers turn away and find current information elsewhere. Businesses must monitor what the customers are saying on these sites and respond to both compliments and criticism. The worst thing to do is not be a part of the conversation. If you have a blog, add information to it at a regular interval and use it to respond to compliments or criticisms.
Customers want current and relevant information from the internet. Give them what they want and your business will be successful in the coming year.
As we end 2009 and move forward into 2010, the most important thing a business can do is examine its position on the web and in social media. Social media and instant communications are now revolutionizing the way Americans comment on their experience with a company. Customers now post comments by instant message, on Facebook, blogs, Linkedin and a host of other sites. As a business owner or manager, you must be aware of what is being said about you and your company by your customers.
Businesses need to be aware of communication trends and how they potentially affect your business. Smart phones have maps showing your address, real pictures of your location, access to blogs and social media. The result is that customers utilize these tools to instantly communicate with their friends and colleagues about the level of service received at your business. The message and responses are instant as is the potential impact on your business. These sites provide a voice to millions to speak honestly and openly on all matters of customer experience. The scary thing is that customers may be having a positive or negative conversation with hundreds of friends via social networking while still shopping at your business. Even more problematic is if you do not even know that the conversation is occurring.
The trick for the business owner is to be a part of the conversation. Whether it is positive or negative, businesses need to engage and try to control the messages that are out on the internet by monitoring what is being said on these sites. If the message is negative, control the potential outcome by offering a solution or response. If the message is positive, pass it on and use it as testimonial advertising. Use social media tools and websites to get your own personal message out about your business, community activities and your products.
Businesses need to have a blog, a Facebook account, and a presence on other social networking sites. Content must be fresh and relevant. This means adding content constantly. Information that is hours, weeks or months old is irrelevant to today’s consumer. If the information is stale, customers turn away and find current information elsewhere. Businesses must monitor what the customers are saying on these sites and respond to both compliments and criticism. The worst thing to do is not be a part of the conversation. If you have a blog, add information to it at a regular interval and use it to respond to compliments or criticisms.
Customers want current and relevant information from the internet. Give them what they want and your business will be successful in the coming year.
Wednesday, December 9, 2009
Walker Automotive Receives 80-Year Award from General Motors
Walker Automotive is pleased to announce that on December 15, 2009 it will celebrate its 80th anniversary as a General Motors partner. The dealership was started in 1919 and ten years later Walker began selling Oldsmobile vehicles. The Oldsmobile franchise was awarded in 1929 and the official name of the company was changed to Walker Oldsmobile Company, Inc. Since then, Walker has sold GM brands including Oldsmobile, GMC, Pontiac, Saturn and Buick.
Steve Kuhl, Zone Manager for General Motors will personally present a recognition plaque to W. Foster Walker III, President of Walker Oldsmobile Company, Inc. The recognition ceremony will be at 4:00 p.m. on Tuesday, December 15, 2009 at 1616 MacArthur Dr. Alexandria.
“In the 80 years since 1929, we have had several GM franchises and have enjoyed a prosperous relationship with GM,” Walker said. “GM has made many changes over the years and, in the last year, has reinvented itself with fewer, stronger and more properly located dealers. We are excited to receive the 80 year recognition and look forward to continuing our partnership with GM for many years to come.”
On June 1 of this year Walker was selected as a General Motors “Key Dealer” for its Buick and GMC brands. GM’s selection of Walker Automotive as a Key Dealer shows the confidence that GM has in Walker being part of the new GM.
Throughout the years, Walker Automotive has endured many changes in the automotive business. This year represents Walker’s 90th year in the car business and its 80th year associated with General Motors.
“We consider all of our employees and customers a part of “Team Walker” and believe that our commitment to honesty, integrity, quality, and excellence help us to maintain lasting relationships with customers over multiple generations. Many of the families we sold to 80 years ago have new generations of family members buying from us today. That is due in large part to the quality of brands that we sell including the long partnership we have enjoyed with General Motors, and our commitment to great customer service” said Mr. Walker.
Walker was founded in 1919 as Alexandria Auto Company, Inc. by Foster Walker Sr. After returning from World War I, Foster Walker Sr. began selling Durant, Reo and Star automobiles from a gas station in Downtown Alexandria. That business eventually became Walker Oldsmobile Company and is now run by Foster Walker III. Ninety years after its inception the dealership has expanded from its meager origins to three locations, 8 manufacturers, three service departments and a collision center. Over the last 9 decades, Walker has won numerous national and factory awards for all aspects of its business and offers new and pre-owned vehicles ranging from quality entry level models to German luxury vehicles.
Steve Kuhl, Zone Manager for General Motors will personally present a recognition plaque to W. Foster Walker III, President of Walker Oldsmobile Company, Inc. The recognition ceremony will be at 4:00 p.m. on Tuesday, December 15, 2009 at 1616 MacArthur Dr. Alexandria.
“In the 80 years since 1929, we have had several GM franchises and have enjoyed a prosperous relationship with GM,” Walker said. “GM has made many changes over the years and, in the last year, has reinvented itself with fewer, stronger and more properly located dealers. We are excited to receive the 80 year recognition and look forward to continuing our partnership with GM for many years to come.”
On June 1 of this year Walker was selected as a General Motors “Key Dealer” for its Buick and GMC brands. GM’s selection of Walker Automotive as a Key Dealer shows the confidence that GM has in Walker being part of the new GM.
Throughout the years, Walker Automotive has endured many changes in the automotive business. This year represents Walker’s 90th year in the car business and its 80th year associated with General Motors.
“We consider all of our employees and customers a part of “Team Walker” and believe that our commitment to honesty, integrity, quality, and excellence help us to maintain lasting relationships with customers over multiple generations. Many of the families we sold to 80 years ago have new generations of family members buying from us today. That is due in large part to the quality of brands that we sell including the long partnership we have enjoyed with General Motors, and our commitment to great customer service” said Mr. Walker.
Walker was founded in 1919 as Alexandria Auto Company, Inc. by Foster Walker Sr. After returning from World War I, Foster Walker Sr. began selling Durant, Reo and Star automobiles from a gas station in Downtown Alexandria. That business eventually became Walker Oldsmobile Company and is now run by Foster Walker III. Ninety years after its inception the dealership has expanded from its meager origins to three locations, 8 manufacturers, three service departments and a collision center. Over the last 9 decades, Walker has won numerous national and factory awards for all aspects of its business and offers new and pre-owned vehicles ranging from quality entry level models to German luxury vehicles.
Thursday, November 19, 2009
WARRANTIES THAT ARE TOO GOO TO BE TRUE
BY: LAWRENCE S. SEARCY, JR.
Almost anyone who watches late night television is familiar with the convincing pitches for service contracts on out-of-warranty vehicles. Most of the commercials promise full coverage for repair bills regardless of the vehicle’s age or mileage. However, increasing media attention of these warranty companies is exposing what many call a telemarketing scam.
In June, 2009, I wrote an article about companies selling service contracts using automated telephone dialers and national commercials. At that time, the Better Business Bureau was warning consumers about unsolicited telemarketing calls from vehicle extended “warranty” companies. In the last three years, the BBB has received more than 1200 complaints and 33,000 inquiries on one of the companies, US Fidelis, based in St. Louis, Missouri. Moreover, a recent Federal Trade Commission settlement with another warranty company, Transcontinental Warranty Company, put the company out of business and awarded damages to victims. Transcontinental was involved in what the FTC called “Your Warranty is About to Expire” telemarketing and postcard scheme that involved more than 1 billion phone calls to consumers. More recently, the December 2009 issue of Car and Driver magazine exposed three companies’ attempts to use bait and switch tactics to get consumers to purchase products they either did not need or did not want. In the Car and Driver article the author called three warranty companies, US Fidelis, Mogi, and Stoprepairbills.com and exposed efforts to pressure consumers into buying products they did not need or would not pay claims for repair bills.
A quick internet search of these and other service contract companies reveals a host of consumer complaints and investigations by consumer groups and state’s attorneys general. Most of the complaints against these companies allege that customers were pressured into buying unwanted products, misled about the coverage that applied or excluded items that the consumer was told would be covered. The Federal Trade Commission (FTC.gov) and the Better Business Bureau (BBB.org) have excellent information on how to avoid being scammed by an extended warranty companies. (For some additional information see my article in the June 2009, Cenla Focus). The most important lesson is to research any company you do business with.
To avoid being scammed by these or any other company soliciting information by phone or internet, be cautious of the information you give. The Better Business Bureau advises consumers to check its web site for the company’s grade. All of these companies mentioned above have a grade of “F” with the BBB, which is the lowest possible grade. Also, use state resources like the Attorney General, the state’s motor vehicle commission or the state automobile dealer association. Each of these agencies can receive complaints and steer consumers to the appropriate reporting agency for a particular issue.
As a general rule, buy products from the people you know and trust. Locally, extended service contracts can be purchased from your local car dealer. These companies are invested in the community in both location and employees. If there is a problem, you can go directly to the dealer for a resolution. If you are not comfortable going to your selling dealer, call one of the agencies listed above to get information on reputable alternatives for purchasing an extended service contract.
When purchasing any warranty product, ask specifically what items are covered by the contract and those that will be excluded. All contracts will exclude maintenance items like tires, oil changes, windshield wipers and the like. Be sure to ask when coverage begins and when it ends. Some coverages are based on mileage while other are based on years in service or a combination of both
It is important to understand the exact price of the service contract and if a deductible exists for a repair. Some contracts have no deductible, some have a single deductible per items repaired, and others require a single deductible payment for each service visit. Also, ask whether the coverage can be cancelled and, if so, whether a refund will be issued to you for the unused term. Many consumers will sell or transfer their vehicle and may be entitled to a refund for amounts paid but not used during the term of the contract.
Protect yourself by dealing with those you know and trust. Do not give out personal information over the phone or by mail to anyone you do not know. Read the manufacturer’s warranty and be sure that you do not pay for coverage that the manufacturer already provides. Finally, trust your instincts. If something sounds too good to be true, it usually is.
Almost anyone who watches late night television is familiar with the convincing pitches for service contracts on out-of-warranty vehicles. Most of the commercials promise full coverage for repair bills regardless of the vehicle’s age or mileage. However, increasing media attention of these warranty companies is exposing what many call a telemarketing scam.
In June, 2009, I wrote an article about companies selling service contracts using automated telephone dialers and national commercials. At that time, the Better Business Bureau was warning consumers about unsolicited telemarketing calls from vehicle extended “warranty” companies. In the last three years, the BBB has received more than 1200 complaints and 33,000 inquiries on one of the companies, US Fidelis, based in St. Louis, Missouri. Moreover, a recent Federal Trade Commission settlement with another warranty company, Transcontinental Warranty Company, put the company out of business and awarded damages to victims. Transcontinental was involved in what the FTC called “Your Warranty is About to Expire” telemarketing and postcard scheme that involved more than 1 billion phone calls to consumers. More recently, the December 2009 issue of Car and Driver magazine exposed three companies’ attempts to use bait and switch tactics to get consumers to purchase products they either did not need or did not want. In the Car and Driver article the author called three warranty companies, US Fidelis, Mogi, and Stoprepairbills.com and exposed efforts to pressure consumers into buying products they did not need or would not pay claims for repair bills.
A quick internet search of these and other service contract companies reveals a host of consumer complaints and investigations by consumer groups and state’s attorneys general. Most of the complaints against these companies allege that customers were pressured into buying unwanted products, misled about the coverage that applied or excluded items that the consumer was told would be covered. The Federal Trade Commission (FTC.gov) and the Better Business Bureau (BBB.org) have excellent information on how to avoid being scammed by an extended warranty companies. (For some additional information see my article in the June 2009, Cenla Focus). The most important lesson is to research any company you do business with.
To avoid being scammed by these or any other company soliciting information by phone or internet, be cautious of the information you give. The Better Business Bureau advises consumers to check its web site for the company’s grade. All of these companies mentioned above have a grade of “F” with the BBB, which is the lowest possible grade. Also, use state resources like the Attorney General, the state’s motor vehicle commission or the state automobile dealer association. Each of these agencies can receive complaints and steer consumers to the appropriate reporting agency for a particular issue.
As a general rule, buy products from the people you know and trust. Locally, extended service contracts can be purchased from your local car dealer. These companies are invested in the community in both location and employees. If there is a problem, you can go directly to the dealer for a resolution. If you are not comfortable going to your selling dealer, call one of the agencies listed above to get information on reputable alternatives for purchasing an extended service contract.
When purchasing any warranty product, ask specifically what items are covered by the contract and those that will be excluded. All contracts will exclude maintenance items like tires, oil changes, windshield wipers and the like. Be sure to ask when coverage begins and when it ends. Some coverages are based on mileage while other are based on years in service or a combination of both
It is important to understand the exact price of the service contract and if a deductible exists for a repair. Some contracts have no deductible, some have a single deductible per items repaired, and others require a single deductible payment for each service visit. Also, ask whether the coverage can be cancelled and, if so, whether a refund will be issued to you for the unused term. Many consumers will sell or transfer their vehicle and may be entitled to a refund for amounts paid but not used during the term of the contract.
Protect yourself by dealing with those you know and trust. Do not give out personal information over the phone or by mail to anyone you do not know. Read the manufacturer’s warranty and be sure that you do not pay for coverage that the manufacturer already provides. Finally, trust your instincts. If something sounds too good to be true, it usually is.
Tuesday, November 3, 2009
Treats in Trunks Raises Money for Charity
On Saturday October 31, 2009 Saturn of Alexandria and Walker Automotive hosted the Third Annual Treats in Trunks event. The successful event raised almost $1,000 for the United Way of Central Louisiana and AMIKids - Alexandria. The ability to raise this money was due in large part to the many sponsors who donated time, money, food and gifts to the event. Special thanks to the following:
- Sonic on Jackson Street and Tad Hunter
- Opus Broadcasting and Country 103
- Cheryl Jones and CJ Karaoke
- Jon Oats and his pony rides
- Autotrader and Pam Lee
- AMIKids for volunteers
- Alexandria Fire Department
- Sheriff Chuck Wagner, Vince Meadows and the Rapides Parish Sheriff's SWAT Unit
- United Way of Central Louisiana and its volunteers
- Kroger stores
- News Channel 5
- ABC 31
- KSYL Morning Show
- All of the employees at Walker Automotive who donated money to the charities
Tuesday, October 20, 2009
WHAT IS THE DIFFERENCE BETWEEN A CERTIFIED PRE-OWNED VEHICLE AND A PROGRAM CAR?
By: Lawrence S. Searcy, Jr.
In a tight economy many consumers opt for a used vehicle rather than a new vehicle to save money. Consumers are often presented with different terms like Certified Pre-Owned or Program Car when shopping for a quality pre-owned vehicle. While the terms “certified pre-owned” and “program” vehicle are often used interchangeably by car buyers, they have completely different meanings. A certified pre-owned or “CPO” is one sold by a manufacturer’s franchised dealer on the dealer’s used car lot after undergoing a rigorous inspection. A program car, on the other hand, is a loosely defined term that could include rental cars, vehicles driven by employees or dealer demonstrator car. The reason the distinction is important is because with the consolidations and closings in franchised dealerships, many non-franchised used-car dealers are advertising “program cars” as if they were certified by the manufacturer. Since these dealerships no longer have a new car franchise, they cannot “certify” a used car in accordance with the manufacturer’s guidelines.
In 2008, more than 700 franchised dealerships closed across the country. By July 2009 the number of closings for the year had already topped 1,000 with an estimated 2,200 closings by the end of the year according to the National Automobile Dealers Association. Many were closed because of the economic downturn and many others will close because of the General Motors and Chrysler bankruptcies. Some of these closed franchised dealerships are trying to survive with a used car only operation. In an attempt to maintain a competitive edge, these used car dealers are advertising “program cars” to appear as if they have passed the rigorous tests associated with a certified used car.
A program car is usually defined in the car industry as a late model used car with low mileage. A dealer demonstrator may also be referred to as a program car but it must be sold as a new vehicle since it has never been registered or titled. According to Carfax, approximately 70% of “program cars” are rental cars that are subsequently sold at car auctions. They may not undergo any type of pre-sale inspection and are not sold with any type of extension of the manufacturer’s warranty. A program car may have some of the remaining factory warranty left on it but an additional service contract will cost the buyer extra money.
A “certified pre-owned car” on the other hand must be sold by a franchised dealer and undergo a rigorous inspection process. The vehicle must fit within the manufacturer’s mileage and age restrictions and cannot have prior damage or suspicious title histories. Most CPO programs require a Carfax report or similar title history be given to the customer. The Carfax report will detail the car’s origin, title history and any reported accidents in the vehicle. In addition, the CPO program will extend the manufacturers warranty on the vehicle for additional time and mileage. A program car does not have to meet these requirements.
As an example, General Motors’ CPO program requires that only certified GM dealers sell CPO cars. The vehicles must be less than 4 years old and have a mileage restriction of less than 75,000 miles. GM-trained technicians will conduct a 117-point inspection of the vehicle and repair any non-conforming item. The dealer will also check the Carfax report and be sure no deficiencies exist with the title or damage history. Once the vehicle passes inspection, it will have an additional 12-month or 12,000-mile warranty attached to it from the date of sale. Also, the powertrain warranty will extend to 100,000 miles or 5 years from the original in-service date. Other manufacturers programs are similar and can be found by looking at the manufacturer’s website.
Before buying any pre-owned vehicle, research the dealership, the manufacturer’s Certified program, and the vehicle itself on the internet. Any additional questions should be answered directly by the sales associate. If a dealer is reluctant to disclose the CPO inspection report or the Carfax report, go to a dealer that will provide the information willingly. For more automotive news and information about car purchases, visit http://www.walkerautomotive.com/.
In a tight economy many consumers opt for a used vehicle rather than a new vehicle to save money. Consumers are often presented with different terms like Certified Pre-Owned or Program Car when shopping for a quality pre-owned vehicle. While the terms “certified pre-owned” and “program” vehicle are often used interchangeably by car buyers, they have completely different meanings. A certified pre-owned or “CPO” is one sold by a manufacturer’s franchised dealer on the dealer’s used car lot after undergoing a rigorous inspection. A program car, on the other hand, is a loosely defined term that could include rental cars, vehicles driven by employees or dealer demonstrator car. The reason the distinction is important is because with the consolidations and closings in franchised dealerships, many non-franchised used-car dealers are advertising “program cars” as if they were certified by the manufacturer. Since these dealerships no longer have a new car franchise, they cannot “certify” a used car in accordance with the manufacturer’s guidelines.
In 2008, more than 700 franchised dealerships closed across the country. By July 2009 the number of closings for the year had already topped 1,000 with an estimated 2,200 closings by the end of the year according to the National Automobile Dealers Association. Many were closed because of the economic downturn and many others will close because of the General Motors and Chrysler bankruptcies. Some of these closed franchised dealerships are trying to survive with a used car only operation. In an attempt to maintain a competitive edge, these used car dealers are advertising “program cars” to appear as if they have passed the rigorous tests associated with a certified used car.
A program car is usually defined in the car industry as a late model used car with low mileage. A dealer demonstrator may also be referred to as a program car but it must be sold as a new vehicle since it has never been registered or titled. According to Carfax, approximately 70% of “program cars” are rental cars that are subsequently sold at car auctions. They may not undergo any type of pre-sale inspection and are not sold with any type of extension of the manufacturer’s warranty. A program car may have some of the remaining factory warranty left on it but an additional service contract will cost the buyer extra money.
A “certified pre-owned car” on the other hand must be sold by a franchised dealer and undergo a rigorous inspection process. The vehicle must fit within the manufacturer’s mileage and age restrictions and cannot have prior damage or suspicious title histories. Most CPO programs require a Carfax report or similar title history be given to the customer. The Carfax report will detail the car’s origin, title history and any reported accidents in the vehicle. In addition, the CPO program will extend the manufacturers warranty on the vehicle for additional time and mileage. A program car does not have to meet these requirements.
As an example, General Motors’ CPO program requires that only certified GM dealers sell CPO cars. The vehicles must be less than 4 years old and have a mileage restriction of less than 75,000 miles. GM-trained technicians will conduct a 117-point inspection of the vehicle and repair any non-conforming item. The dealer will also check the Carfax report and be sure no deficiencies exist with the title or damage history. Once the vehicle passes inspection, it will have an additional 12-month or 12,000-mile warranty attached to it from the date of sale. Also, the powertrain warranty will extend to 100,000 miles or 5 years from the original in-service date. Other manufacturers programs are similar and can be found by looking at the manufacturer’s website.
Before buying any pre-owned vehicle, research the dealership, the manufacturer’s Certified program, and the vehicle itself on the internet. Any additional questions should be answered directly by the sales associate. If a dealer is reluctant to disclose the CPO inspection report or the Carfax report, go to a dealer that will provide the information willingly. For more automotive news and information about car purchases, visit http://www.walkerautomotive.com/.
Friday, October 9, 2009
TREATS IN TRUNKS
On October 31, 2009 Saturn of Alexandria will sponsor the third annual Walker Automotive “Treats in Trunks”. This event provides a safe trick or treat location for families. Walker employees will hand out candy and there will be a host of fun games and treats for people of all ages. This year’s event will raise money for The United Way of Central Louisiana and AMIKids – Alexandria. The scheduled time for the event is from 4:30 p.m. to 6:00 p.m., at Saturn of Alexandria, 1515 Dorchester, Alexandria. Every year local companies contribute to assist with the event in the form of donations and prizes. Look for the November Newsletter which will contain a full list of companies that helped make Treats in Trunks possible. For more information, contact Khristi Romero at 318-445-6421.
AMI Kids is a non-profit organization dedicated to helping troubled youth develop into responsible and productive citizens. AMI Kids has been active in Alexandria since 2006, there are 56 AMI Kids programs in eight states including 9 programs in Louisiana. The United Way is a non-profit local partnership that links donors and helping agencies with business, government, and other key players in central Louisiana to build a stronger community.
AMI Kids is a non-profit organization dedicated to helping troubled youth develop into responsible and productive citizens. AMI Kids has been active in Alexandria since 2006, there are 56 AMI Kids programs in eight states including 9 programs in Louisiana. The United Way is a non-profit local partnership that links donors and helping agencies with business, government, and other key players in central Louisiana to build a stronger community.
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